Client: Rental Host
Industry: Travel
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Since the business model was based on community power, a robust platform was the need of the hour. Besides, they received inquiries and feedback from multiple sources that needed to be streamlined and made seamless. The clients also wanted to explore more monetization options, using the vast database of customers and vacation rental hosts.
Rental Hosts wished for a single platform to manage all rental business related tasks such as service requests, bookings, invoices, inquiries and more. The platform needed to be robust enough for handling all sorts of business processes, on auto-pilot mode.
Travel business is unpredictable, and during peak seasons, a sudden surge of new bookings and new inquiries are witnessed. The clients wanted a powerful, tech-fuelled platform that can scale up automatically.
Since community was powering the business of Rental Hosts, they received bookings and queries from multiple sources: website, app, telephone, email and in-person. They wished for one platform that can streamline this data from multiple sources and provide one single-view for the admin.
We deeply researched the business model of vacation host rental business on a global level and brainstormed ideas and concepts with the client to transform their existing platforms. We suggested new business models, and features, and gave them ideas on how to scale their platform without heavy investments.
Using advanced mobile solutions, we developed a single, unified platform for performing all
business tasks related to the vacation rental business. Using Android and iOS apps, website,
and telephone, the rental hosts and the tourists can now communicate, share and process
service requests and ensure a delightful experience for all the parties.
Not even a single booking is now missed.
We enabled automation for lots of business processes which are essential in the vacation rental
business. For example, the rental contracts are now fully automated, and the customers can
approve them, view them via mobile app, seamlessly. Payment reminders, service requests etc
were automated as well.
We made the process of payments easy, and seamless. Now, the customers can make both
advance payments and on-the-spot payments easily, safely, and without any hassles. We
introduced multiple payments options for giving more choices to the customers.
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