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Client: AXA Assistance
Industry: Insurance
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AXA Drive Easy aims to provide end to end Roadside Assistance system to
its customers.
Our engineering team wrote complex algorithms to
automatically filter and suggest the
nearest workshops, drivers, and
providers for a case.
Via Drive Easy platform, AXA wanted effective and efficient
roadside rescue operations for their customers, who were
stuck in the middle of nowhere with a broken car.
Technology was the fulcrum based on which AXA Drive Easy roadside
assistance was conceptualized and planned. AXA wanted technology
as the
driving force behind providing roadside rescue services,
and to
make it effective that way.
Time is a critical essence when it comes to roadside rescue.
If
the assistance is not provided in time, then it won’t be meaningful.
Hence, AXA wanted a tech-fuelled assistance service that can
save time.
Using advanced algorithms and geo-positioning tools, we conceptualized
and
designed AXA Drive Easy road assistance app which proved to be
a savior for
drivers. We ensured that customers are able to get
access to timely and
accurate roadside help, based on their
precise location.
AXA customers were able to get timely roadside assistance, due to
real-time information
sharing with the operations team. The
system was able to locate customers’ coordinates,
and share the
information with the backend team in real-time.
This ensured reduced operational expenses for the client, quick and
timely
roadside assistance for the customers and a seamless,
automated process
for
delivering assistance in real-time.
In literally one click, AXA customers were able to receive roadside
assistance
from the operational team, which proved to be the
gamechanger.
We created a system that automatically pulled 80% of the critical data
about the
customers, and shared them with the backend team for
quick action. Using that data,
the nearest workshops were
contacted, and roadside assistance was delivered.
In an emergency situation, the only thing that matters is time, and
ensuring that
no time is wasted in providing quick roadside
help. Our powerful digital and mobile
platform for AXA Drive
Easy enabled seamless collaboration between Operational
and
Finance teams, and helped them to coordinate rescue efforts on a
global level.
We created new benchmarks for operational excellence.
AXA customers are getting real-time roadside assistance during emergencies, and getting instant help, 80% faster.
Based on the specific need and requirements during road emergencies, AXA customers can select and schedule the services.
AXA customers can now connect directly with the customer service executives right from the app, and initiate a dialogue.
Program Manager, Insurance Multinational
For 208-year-old financial services behemoth: AXA, we conceptualized a
unique,
tech-powered platform that empowered its customers to
avail roadside assistance
faster and seamlessly. With a sharp
reduction of upto 80% time in getting roadside
assistance in
emergencies, €780.9 billion worth of AXA was able to instill more
brand love and create a tribe of loyal customers. With
technology
as
the fulcrum, nothing is impossible.
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