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Understanding Uber’s Service-Oriented Architecture & Design

Published datePublished: Jan 13, 2022 ViewsViews: 9835
Deepak Sinha

Deepak Sinha

Deepak is a hands-on Technology Leader with expertise in designing software solutions for various successful projects for multinationals. He has total experience of 15+ years and has worked on all the phases of application development and has good experience in open source and mobile technologies. He is passionate on new Technologies and has strong interest on Machine Learning, Artificial Intelligence etc.
Understanding Uber’s Service-Oriented Architecture & Design

Uber has changed the way we transport, forever – Uber app architechture

Without owning a single car, they have triggered a revolution in the public transport industry, empowering millions of drivers to earn more money, and become micro-entrepreneurs.

As we all know, Uber is an app that connects customers (or riders) with drivers: A customer can book an Uber cab anywhere, anytime, and the nearest available cab will come to that customer and take them to their destination.

A business model can’t be more simple than that! But the way Uber has scaled, and expanded to almost every major nation in the world (except Antarctica), their success story is indeed incredible, and out of the world.

An idea that originated when their founders: Travis Kalanick and Garrett Camp found themselves stuck in Paris, because there was no cab available due to heavy snow. They asked a question: “What if you could request a ride simply by tapping your phone?”

And today, this simple question and thought have swelled to 95 million customers, 4 million drivers and $26 billion worth of gross bookings per year, with 1.44 billion rides completed in a year! (source)

In the US alone, Uber has grabbed a market share of around 70%, and 25% of Americans use Uber at least once per month. After launching in 2009, within 13 years, Uber is now present across 10000 cities, 69 nations, and counting.


How did they do this? What is their secret of operational excellence, and what goes behind that trip, which helps the customers to reach their destination?

In this blog series, we will understand Uber app architecture and design, and find out how they are able to deliver a consistent performance: every single day.

Let’s dive straight into the technical and operational world of Uber!

Transition To Uber App Service-Oriented Architecture

That trip from Destination A to Destination B seems pretty simple, and straightforward, but behind this trip, there are thousands of servers, coding, architecture and system design for ensuring 100% success.

And since the trip is always in motion, geographical data is paramount, and GPS is the main technology for that.

In order to understand and decode Uber’s backend, it’s important to know about their service-oriented architecture, which forms the foundation for their backend service.

When Uber launched in 2009, they had a monolithic architecture with a backend platform, frontend platform, and database. They used Python for coding application servers, and for all asynchronous tasks, a framework based on Python was used.

However, such monolithic architecture failed to scale, and help in real-time deliverability of services, which was the most important aspect for Uber. Monolithic architecture helped Uber to successfully operate in only one city: San Francisco.

But when it came to scaling and expanding, monolithic architecture failed to deliver.

In 2014, Uber transitioned completely to a service-based architecture system , wherein the backend, frontend, and database were integrated into one robust system. Service-based architecture supports both synchronous and asynchronous applications, fetches real-time information, and is best suited for location-independent services and requests, which was the base of Uber’s operations.

And this service-based architecture empowered Uber to scale exponentially, and become more agile, powerful and successful.

DISCO: Connecting Demand With Supply

One of the biggest challenges and tasks for Uber is to connect the demand with the supply: Uber app should find out which nearby cabs are available for service, or completing their trips, and then connect them with the riders or customers who are requesting the cab.

To fulfill this critical requirement, and to connect the demand with the supply, Uber has incorporated a Dispatch system (Dispatch optimization or DISCO), that works amazingly well, and helps Uber customers to quickly and efficiently book their next ride.

And mobile phones, maps and GPS technology are the foundations based on which DISCO works.

This is now DISCO works:


Three most important objectives of DISCO are:

  • Reduce extra driving for drivers
  • Customers should get waiting time
  • Reduced Expected Time of Arrival of the cab

And to fulfill these objectives, and for a successful dispatch, Uber used Google S2 library.

Role Of Google S2 Library In DISCO

Since Earth is spherical, it becomes very tough to do summarization and approximation of a location by only using latitude and longitude stats.

This is the reason that Uber uses Google S2 library, which divides the entire map location into tiny cells (say 1km x 1 km cell), and then provides a unique ID for every such cell.


Using such unique ID based tiny cells, Uber can quickly find out which cabs are nearby to that customer, who has just fired the Uber app for booking a ride.

The Google S2 library will filter out all conditions, conduct spatial indexing of points, polylines, and polygons, and quickly inform Uber about the nearby supplies (cabs) and this forms the basis of Uber’s dispatch system or DISCO.

Since Google has already extensive coverage of global maps, details about almost every geographical location, Uber leverages this information and is able to find out the distances, computing centroids and implement snap rounding for quickly finding out the nearby cabs.

With Snap Rounding, which is a geometric technique, any application can swiftly use accurate coordinate representations to implement a service request, robustly.

Matching Riders With Drivers: How This Happens?

Now, after understanding Uber’s service-oriented architecture, and their DISCO or Dispatch System along with the role of Google S2 library in using geographical data, we know how Uber is able to find the nearest cab for the customer.

But how does Uber match a driver with the rider? This happens after using the unique ID of the tiny cells that acts as a sharding key in DISCO.

This is how it happens:

  • Driver app receives the request from the customer app, for a cab ride
  • The location in the DISCO gets updated with the cell ID as a shard key
  • The tiny cells’ activities and information will be divided among several servers, across multiple locations, with continuous hashing
  • For example, 12 tiny cells can be allocated to 12 servers, located in 12 regions
  • The driver app sends the request to the nearby server, based on the location data
  • DISCO draws a circle, and filters out all the nearby cabs, meeting the exact requirements of the demand (rider) such as distance, ETA, ratings and more.
  • Once this happens, then the DISCO churns out the list of the eligible cabs, calculates ETA based on the distance between the rider and the driver, and confirmed the ride.
  • Note here, that this ETA is calculated based on the road distance, and not a geographical location.
  • Details about traffic can also be calculated to find out accurate ETA, but then, more servers need to be deployed for that.

In the next part, we will understand and decode the system design of Uber’s backend architecture and decode more details about the components of DISCO to find out how Uber actually works.

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